Returns & Exchanges

Damaged or incorrect items

If your order arrives damaged, leaking or incorrect, please contact us within 48 hours of delivery with your order number and photographs of the item and packaging. We will arrange a replacement or a full refund at no cost to you.

Change of mind

• Unopened, unused items in their original packaging may be returned within 7 days of delivery.
• Return shipping for change-of-mind returns is for the customer's account.
• Once received and inspected, we will process a refund or exchange within 5 business days.

Items we cannot accept

• Opened or used fragrance products, for hygiene and safety reasons.
• Personalised, branded or custom corporate orders.
• Sale items and gift cards.
• Workshop bookings — see rescheduling below.

Fragrance preference

Scent is personal. If a fragrance simply isn't for you, contact us — while we cannot accept opened products back, we will happily guide you towards a better match on your next order.

Workshops

Workshop bookings may be rescheduled up to 7 days before the date, subject to availability. Cancellations within 7 days are non-refundable, as materials are prepared in advance.

How to start a return

Email info@kentledesigns.com with your order number, the item concerned and a short description. We'll reply with the next steps and the return address.

Your rights

Nothing in this policy limits your rights under the South African Consumer Protection Act.